IT Support Engineer
Houston, TX
Contracted
PTS - SHELL
Mid Level
Join the ECI Group's Professional Technical Services Network as a contract IT Support Engineer. This is a Houston based contract role with an anticipated 10-month duration with an estimated start date of Sept 14, 2026. Note: You must be a US Citizen or Permanent US Resident to qualify for this position.
About the Role
Assists in the design, coding, reviewing, analysing and modifying of technical solutions.; Interaction limited mostly to within own team.
About the Role
Assists in the design, coding, reviewing, analysing and modifying of technical solutions.; Interaction limited mostly to within own team.
- Limited exposure to / interaction with business leadership. Works under supervision.
- Works within standard procedures and work instructions, and under the guidance of a more experienced colleague.
- The role works to provide or maintain IT operational effectiveness within the trading environment.
- Provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all ‘in house’ systems essential for the trading network to function.
- To fulfil this role, you need to be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work.
- Liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team.
- This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.
- *Hours of operation can differ per region but cover a shift between local business hours. (Note to update accordingly per the region of posting)
- Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications.
- Focal point/ ‘go-to’ resource at local site
- Mentoring and onboarding responsibilities for new permanent and contract staff at local site
- Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
- Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
- Ensure all required security, compliance and equipment demand processes and procedures are followed
- Facilitate local deployment of software and hardware rollouts, as required
- Provide support during the regional annual Business Continuity tests
- Balancing satisfying user requests while adhering to the IT policies and processes
- Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
Apply for this position
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